Tuesday , 25 June 2019
It's Day 18 of the Build a Creative Business 31-Day Series. Today we're talking about all that goes into gaining and growing an online reputation.

31 Days to Build a Creative Business: Boost Your Online Reputation {Day 18}

Build a Better Creative Business

31 Days to Build a Creative Business: Boost Your Online Reputation {Day 18}

You can find all the 31 Days articles HERE.

It’s Day 18 of the Build a Creative Business 31-Day Series. Today we’re talking about all that goes into gaining and growing an online reputation.

Your business’ online reputation is made up of feedback, trust, and brand recognition earned. Here’s why it’s important, how to earn it, and how to build it over time.

Social proof

Social proof helps the customer feel “at home” while shopping with you. On Etsy, it’s the combination of history and experience (as well as the site-familiarity that Etsy provides) that helps the customer trust the transaction. Social proof can also come from word-of-mouth, product reviews, and brand recognition (i.e.

“Oh! I’ve heard of the Energy Shop before! My best friend LOVES her bracelet.”).

You can help your customer find social proof on your business by using phrases such as, “best-selling,” “back by popular demand,” and “previously sold out” on items that have a history of doing just that. Your customers are influenced by people with similar tastes, and when they’re shopping your brand and niche, they automatically find people with kindred styles in your sales history.

How to earn an online reputation

Isn’t it easy for me to say lots of sales and feedback equal a good online reputation? You might be saying to yourself: Okay! But, I’m here because I need the sales and feedback! When you’re first opening shop or trying to make your first hundred sales or so, you need to build your reputation gradually. You want your shop to start off by giving a polished impression (great photography, professional listings, etc.), and, then you can build your price points as you go.

While you might see products similar to yours selling on Etsy or outside websites for a lot of money, the profit margin grows organically with your reputation and the size of your business. This always reminds me of Hollywood. Can an unknown actress expect to earn as much per film as say, Emma Stone? Of course not.

If you don’t make much money in the beginning, well, that’s to be expected. The typical new start-up does not see a profit for the first 3-5 years. In the handmade community (and with good marketing), we generally have a better turn-around … but not by much.

How to build your reputation

One thing I know for sure in business is that there’s no such thing as a “big break.” I’ve had huge moments in creative business, such as when actor Aldis  Hodge wore my bracelet on the red carpet at the 2013 Golden Globes, or the day one of my bracelets was featured on the front page of the Wall Street Journal. But, those moments are just that: one second of elation in a long day of hard work.

The fact of the matter is, those notable moments never brought much business. I smiled at my accomplishment, shared it with friends and customers, and then got right back to my to-do list.

We often dream of a big break, but in reality, a business succeeds because of a long history of small wins. And trust me, if your business took off too fast, you wouldn’t know how to run it. Just keep putting yourself out there, watch for opportunities to spread the word about your business, and never stop creating.

P.S. Tim and I mean business when it comes to helping you build yours. In fact, we’re launching a course to help you do just that: Build a Better Creative Business. Join us in this live classroom where proven experts in the field will show you how to build a shop that sells. Click here to learn more.

etsy shop suspended

Did you miss this weeks live interview with Lisa?  Click HERE to watch the replay.


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  1. Hello! Just wanted to pop my head around the corner and thank you again for all this fantastic advice :) I took heed of your words this month and started up my own website, instead of relying on just Etsy & Facebook to bring me traffic. It’s only been live for 1 day and I already had 120 hits through social media. I’m expecting a drop off over the next few days of course, but it’s so nice to have my own official little corner of the net! So thank you again and keep up the great work!

    Ria – Elfen Hardd

  2. Laura Burlingame-Lee

    Hi, Lisa – I love your “31 days” series here! Do you plan to publish it as an e-book? If so, I’d love to be in line to get a copy! :) I’m trying to grow a counseling/wellness business, and love what you’re saying.

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