Before, During, and After a Sale – Great Customer Service
Which shop sounds more customer friendly to you? Which would you return to?
You can never be too specific or too detailed
So the best way to nail customer service is to think of the customers experience before, during, and after their purchase. Think through the process, simplify it, and detail it for them.
You need to show them your products. Up close, far away, from the front, from the back, at different angles, the details, in its packaging, it being used, etc.
Is it obvious where the customer needs to go to checkout? Do you include what types of payments you accept?