Call Me Old Fashion…But Customer Service Matters
Call me old fashion…but customer service, even online, matters.
When I was a teen I worked for a pharmacist/ pharmacy owner who had built his store for his customers~ no cattle herding lines, lots of staff, five star treatment for customers… and I learned a lot from his high standards and unfailing patience with even the most difficult people (and being a pharmacy, there were lots of difficult people).
I try to practice these same courtesies in my business.
And yet I keep bumping into sellers who lack the basic courtesies… even those who get angry/ blame the customer for pursuing and expecting fair treatment (extending to retaliatory feedback and ‘bashing’ in other forums).
It is a customer’s right to receive a product as described. It is the seller’s obligation to make sure it arrives, and is in the ideal condition. Period.
The pharmacist I mentioned would bend over backwards to make it right~ sometimes it wasn’t his responsibility at all, but he considered it a cost of doing business to make each customer leave satisfied.
So if it gets lost in the mail, or is faulty, or not as expected… fix it! Yes, people can be difficult, even decietful, but at the end of the day you can always choose to do the right thing for your business.
This has just been on my mind and I am feeling a little frustrated with being consider ‘unreasonable’ for expecting great customer care!
Visit the Etsy forums to see what other sellers are saying about this topic.
Giving important Etsy forum threads written by the Etsy community a second look, so Etsy sellers can Read, Learn, and Apply! Find more Etsy Tips Here!