My Etsy Story - Joyous Treasures
As a child, I loved art. I remember how I would sit for hours and sketch horses and people. I would cover my walls with my drawings, and stash them in folders and drawers, and became drawn to anything that was handmade. Later when I was older, a friend taught me a few stitches of crochet. It didn’t take long for me to fall in love with it. At first I made afghans, rugs, and other home accessories for my family.
Crochet was perfect for me, because my grandmother loved to crochet. I still have several of her afghans! It really is a thrill to carry on her legacy.
I soon started working with thread, and that is when my true creativity begun to show. I have always loved nature, especially flowers. There is so much intricacy and art to a flower. The colors, shapes and unique design of each flower fascinated me.
I realized that with thread, I could make a pretty realistic flower. Since I loved to read, I decided to begin making flowers and incorporating them into bookmarks. I was absolutely thrilled with the result, and begun to wonder how I might be able to sell my handmade bookmarks.
At the time I had no idea what Etsy was. I love gaping a jewelry, so one day in the fall of 2008, when I was googling for handmade jewelry to gape at, I stumbled across Etsy. I was so excited, I opened up shop soon thereafter and begun listing my handmade bookmarks. People loved them as much as I do.
When I first begun selling, I knew nothing about marketing, SEO, or anything else for that matter. Since then, I have learned so much! I hung out in the Etsy forums and learned from experienced sellers about things like how you treat your customers, filling out your shop policies and profile so your customers can connect with you, the value of constantly improving you photography, and using keywords so people can better find you in google.
But, my first advice to a new seller would be to have the best customer service you could possibly offer! Always be quick to respond to emails, be kind and quick to correct any mistakes you may have made, be helpful when anyone asks you questions.
Good customer service is key to building a good customer base. Customers will be far more likely to return when they are treated with respect and care. I have worked on my own skills with customer service, and have had many repeat customers.
Selling on Etsy has been fun, and I am always learning new things!