If any of you follow my shop blog, then you’ll have seen my post – New Packaging – about how I’ve been packaging my products & about how I plan on changing the way I do some things.
Now, today, I want to talk with you about the little “extras” you put in your packages.
Some things could include:
- Order Invoice
- Product Instructions
- Business Cards
- Thank You Note
First off, do you include a little something extra for your customers in your packages?
Next, let me ask you a question. Actually two. Have you ever ordered something from someone & gotten a nice something you didn’t expect? How did that make you feel? I know I have & I appreciated the thoughtfulness so much! It just made my day even better. I really felt special & I felt like they were really grateful for my business.
Cute packaging is one thing, but when you include a freebie to your customers it makes their experience with your business 10 times better.
So, the type of freebie matters. “Really,” you say. Yes, it does. I’ve had people send me the item I ordered with a little extra of the item or maybe some of what I ordered in a different color. I’ve also had people send me my order with something that doesn’t go along with it at all & honestly, it felt like they were just handing off their unwanted extra supplies & what not.
So, in my experience, the freebie definitely makes a difference.
What do you think & what kind of freebies do you include in your packages??